Please see below a series of free reopening and recovery webinars organised by Best Bar None, the Institute of Licensing, National Pubwatch, Purple Flag and other industry partners and featuring expert speakers from the trade associations and Home Office plus licensing, environmental health, HR and recruitment professionals, hospitality training experts and operators of licensed premises.
Sessions include helping you understand regulations when reopening, refreshing your staff on topics such as responsible alcohol retailing and conflict management, what reopening could look like, covid, health & safety, food and fire safety tips and Q&As and more. See below for the available sessions.
*** Please circulate to any licensed premises contacts ***
The impact of COVID & forecasting the future
Monday 22nd March 2pm
CGA Strategy and UK Hospitality look at the impact of the pandemic on the leisure, licensed retail and hospitality sectors so far and what the reopening may look like, including predicted consumer behaviour based on research findings. More info & book
COVID, health & safety, fire & food safety support
Tuesday 23rd March 2pm
Hear from Rob Easton, an Environmental Health expert from Shield Safety Group. This session includes an opportunity to ask questions about any of these topics to help you reopen safely and in a compliant way. More info & book
Noise vs Vibrancy – managing expectations
Wednesday 24th March 2pm
Join an expert panel as they explore considerations and management of noise generated by venues by reopening, especially as neighbours may have become used to “Covid quiet”. More info & book
Pavement licensing, off sales & deliveries (England)
Thursday 25th March 2pm
This session will focus on pavement licensing, off-sales and deliveries, including a Q&A with the Home Office, the Institute of Licensing, UK Hospitality, NALEO, Kings Chambers and the BBPA. More info & book
Top Tips for Hospitality Recruitment
Wednesday 24th March 2pm
Hospitality recruitment expert Dawn Redman of Hospitality Jobs UK shares her top tips when recruiting for your venue. More info & book
Reopening your venue with the BII and HIT Hospitality
22nd – 25th March 11am each day
A series of practical sessions with different topics each day to help you prepare your licensed venue to reopen More info & book
Premises licence conditions and restrictions
Monday 29th March 2pm
Join the Institute of Licensing’s panel to discuss licence conditions and restrictions and how they work in practice, including the opportunity to ask any licensing questions you may have. More info & book
Customer service and managing behaviour and vulnerability
Tuesday 30th March 2pm
This refresher training session for licensed premises staff will provide positive techniques to deal with issues in your venue, and de-escalate any conflict that may arise, together with spotting and managing vulnerability. More info & book
Business support, marketing and pivoting
Wednesday 31st March 2pm
Information about the financial support available, with an opportunity for questions. Hear from Tim Foster of Yummy Pubs and Mark Holden of Inn Cornwall on pivoting and diversifying their businesses. More info & book
Responsible alcohol retailing, age verification & refusals
Thursday 1st April 2pm
A refresher session for staff of licensed premises from National Pubwatch, we will cover individual responsibility when retailing alcohol, age verification and refusal of service including intoxication and proxy sales. More info & book
To see the full programme of events, and access lots of other free industry resources & tools, please visit allhandstothepump.com
